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BELL SERVICES / DISPATCH - Part Time

Aulani a Disney Resort & Spa


Location:
Kapolei, Hawaii 96707
Date:
02/23/2017
Job Code:
397284BR
Job Type:
Employee
Job Status:
Part Time
Categories:
  • Hospitality
  • Customer Service
  • General Help Wanted
  • Transportation / Warehouse
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Job Details

The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O’ahu. Planned upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, will welcome guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful, and rooted in tradition. Here, you will form close connections with cast members and watch neighbors become friends. While our guests take home happiness, the legends of O’ahu will become as much a part of them as they are of you 


BELL SERVICES / DISPATCH

Part Time

 

.

Bell Services cast members include Bell and Valet Dispatch, and Breaker. These front line Cast greet our Guests demonstrating Aulani spirit, park/retrieve cars as needed and assist Guests with transporting their luggage to/from their rooms. They are also responsible for the storage and care of guest property.


Responsibilities

  • Assist Valet Booth/Bell Desk when necessary- including heavy use of phones and basic computer skills
  • Dispatches Bellman and takes calls
  • Greets guests at the Resort entrance/Radio in arrivals
  • Manages Bell Services/Valet cast
  • Valet Captain dispatches Valets
  • Processes payment and secures keys
  • Excellent communication skills and high guest service expectations
  • Greet Guests with positive, friendly and helpful attitude
  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity

Requirements

Basic Qualifications

  • Must be at least 18 years of age
  • Availability Requirements: - Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
  • This role is Part-Time and requires full availability for any shift, a MINIMUM of THREE (3) days per week, including nights and holidays

Preferred Qualifications

  • Previous hotel or restaurant valet service experience
  • Previous computer experience
  • Previous cash handling experience
  • Knowledge of Hawaiian/Japanese language preferred

Additional Information

SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

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