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BELL SERVICES, DISPATCH & VALET - Part/Full Time

Aulani a Disney Resort & Spa


Location:
Kapolei, Hawaii 96707
Date:
06/21/2017
2017-06-212017-07-22
Job Code:
430392BR
Job Type:
Employee
Job Status:
Full Time, Part Time
Categories:
  • Customer Service
  • General Help Wanted
  • Hospitality
  • Transportation / Warehouse
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Job Details

The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O’ahu. Planned upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, will welcome guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful, and rooted in tradition. Here, you will form close connections with cast members and watch neighbors become friends. While our guests take home happiness, the legends of O’ahu will become as much a part of them as they are of you 


BELL / VALET & Dispatch

Part-Time

 

Bell Services include working in one of the following positions: Bell Person, Valet and Dispatch. These front-line Cast Members greet our guests demonstrating the Aulani spirit. Bell Services Cast Members will assist arriving and departing guests with transporting luggage to and from guest rooms and Valet Cast Members will assist with parking/retrieving all types of guest vehicles, as needed. During 3rd shift, Cast Members may be required to perform job functions for both roles. They are also responsible for the storage and care of guest property. Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity


Responsibilities

  • Bell Services
    • Transport guest luggage including but not limited to Rooms/Vehicles/Storage
    • Care and Storage of guest property
    • Deliver items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)
    • Assist Valet Booth/Bell Desk when necessary- including heavy use of phones and basic computer skills
    • Dispatches Bell person and takes calls
    • Greets Guests at the Resort entrance and radio in arrivals
    • Dispatch role manages Bell Services/Valet Cast Members
    • Greet Guests with positive, friendly and helpful attitude
    • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
    Dispatch
    • Assist Valet Booth/Bell Desk when necessary- including heavy use of phones and basic computer skills
    • Dispatch Bell person and takes calls
    • Greets guests at the resort entrance and radio in arrivals
    • Dispatch role manages the workflow of Bell Services/Valet Cast Members
    • Greet guests with a positive, friendly and helpful attitude
    • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

    Valet
    • Assist arriving and departing Guests with their vehicles, including but not limited to, driving and parking all types of vehicles (manual transmission driving knowledge required)
    • Valet Captain dispatches Valets, processes payment and secures keys
    • Greet Guests with a positive, friendly and helpful attitude
    • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

Requirements

Basic Qualifications

 

  • You must be at least 18 years of age to be considered for this role
  • Excellent communication skills and high guest service expectations
  • For Valet role:May be required to work Graveyard shifts if needed
    • Must have a valid driver’s license
    • Clean driving record for the past 12 months (no moving violations)
    • Ability to drive manual/automatic transmission
  • Prolonged standing for two to three hours at a time and heavy lifting may be required
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events



Preferred Qualifications

  • Previous experience in a Hotel/Resort environment
  • Previous experience working in a parking facility with type service (airports, business office building, private parking structures
  • Knowledge of Hawaiian/Japanese language preferred
  • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred




Additional Information
SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. 


IMPORTANT:
You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.

Upon application, please let us know you saw us on Job Link Now.

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