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Customer Service Representative I-Claims/TDI - Honolulu, HI

Benefit Services of Hawaii/USAble Life

Honolulu, Hawaii 96813
Job Type:
Job Status:
Full Time
  • Customer Service
  • Insurance
Benefit Services of Hawaii/USAble Life
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Job Details


an affiliate of USAble Life


We’re currently searching for a Customer Service Representative I to join our dynamic Claims/TDI team in Honolulu, Hawaii.


The Customer Service Representative provides exceptional service in a Customer Service environment to internal and external customers for all areas within and outside the company.  Offers alternative solutions, where appropriate, with the objective of customer satisfaction. Navigates through multiple administration systems to provide detailed information regarding customer inquiries and concerns.  Communicates with customers in a professional manner to provide accurate and courteous responses to members, policyholders, providers and employee representatives via telephone, email, and written documents in response to inquiries and to handle and resolve complaints. May research problems, concerns or inquires and provides appropriate response to management with correction information.


Essential Duties:

  • Addresses customer requests, inquiries or concerns in a call center environment with the highest degree of professionalism.
  • Communicates with internal and external customers by email, fax or written documents.
  • Works with multiple departments to resolve customer requests, inquiries and concerns.
  • Updates information in appropriate administration systems.
  • Assists co-workers as needed.  May perform other duties as assigned.


Required Skills

General working knowledge of company products and services. Intermediate MS Office Word and Excel skills. Effective verbal and written communication skills. Analytical skills.  Ability to work in a structured environment.  Excellent customer service skills.  Ability to maintain attention to detail and work within time constraints.  Ability to work independently and contribute to the achievement of service, production and quality goals of the team. Ability to work with confidential information. Ability to remain calm while engaged in a stressful conversation or situation. Ability to answer written correspondence. Proficient typing skills.


Required Experience

Basic Required:

  • High School Diploma or Equivalent
  • 1+ years of customer service experience 
  • Or equivalent military experience



  • Some college coursework and/secondary training in Insurance; LOMA 280-290 certification.  
  • Experience in healthcare or medical provider, dental office, insurance, medical terminology, claims processing and/or medical coding.  
  • Salesforce and/or CRM tool working knowledge and/or experience is preferred.
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