Field Service Representative

Date PostedWednesday, 19 April 2017
ReferenceMarketing
LocationAiea, HI 96701
Type and ShiftRFT Day
Job Description 1 Regular Full-Time Position
Must be available Monday through Friday 8:00 am – 5:30 pm, may be asked to work off hours for events. Must be flexible with schedule changes in order to meet operational needs.

  •  Represents the company in the field and serves as a liaison between DLS and its clients.
  • Addresses client needs and concerns and conducts follow-up calls.
  • Submits reports and documents, including but not limited to the following, within the time frame requested:
    • Call reports
    • Letters of agreement
    • Contracts
    • Special pricing
    • Pre-printed requisitions
  • Attends and/or participates in activities such as but not limited to meetings, required in-service programs, continuing education and competency assessments.
  • Maintains confidentiality of information in accordance with company policies and procedures.
Qualifications Education

  • Bachelor’s degree with emphasis in business or related sciences preferred; OR Commensurate combination of education and relevant experience in the clinical laboratory field.

Experience

  • Two years experience in a customer service occupation.
  • Experience working with physician offices preferred.

Skills

  • Ability to communicate effectively in English, both in verbal and written form.
  • Ability to work effectively both independently and with a team.
  • Excellent customer service skills.
  • Intermediate personal computer skills, including MS Word, MS Excel, MS Outlook and routine database activity. (Ex: email, creating letters, formatting data, using tables, inserting objects)
  • Effective public speaking and presentation skills.