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Financial Counselor - Financial Services

Hawaii Pacific Health

Honolulu, HI
Job Code:
  • Financial Services
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Job Details

Job ID: 7778
Job Title: Financial Counselor - Financial Services
Location: Kapiolani Medical Center for Women and Children, Honolulu, HI

Kapi‘olani Medical Center for Women & Children is well recognized as Hawai‘i’s leader in the care of women, infants and children. With 207 beds and 66 bassinettes, the nonprofit hospital is Hawai‘i’s only maternity, newborn and pediatric specialty hospital. It is also a tertiary care, medical teaching and research facility. Specialty services include intensive care for infants and children, 24-hour emergency care, neonatal and pediatric air transport and children’s specialty clinics. With a dedicated team of more than 1,300 employees and 604 physicians, the hospital is home to Kapi‘olani Women’s Center, Kapi‘olani Breast Center and Kapi‘olani Women’s Cancer Center, the state’s only dedicated breast health and gynecological cancer centers. Kapi‘olani offers numerous community programs and services, such as the Kapi‘olani Child Protection Center and Sex Abuse Treatment Center, and through our affiliation with the University of Hawai‘i, we are home to the John A. Burns School of Medicine Pediatrics and OB/GYN residency programs.

Our Financial Services department is dedicated to ensuring that patients can receive the highest quality health care available, given a diversity of abilities to pay. Financial assistance is available for those individuals who are uninsured or underinsured or who are experiencing financial hardship, because we believe that a person’s inability to pay should not prevent them from receiving necessary health care. Our team of professionals helps to coordinate patient financial responsibilities from pre-admission through discharge, including the identification and organization of financial resources required to cover estimated charges not covered by health plan, insurance or other sources.

If you enjoy working with people and believe that quality health care is a right that should not be denied based on someone’s income, you could be our next Financial Counselor. In this role, you will provide valuable support and information to Kapi‘olani patients and their families so that they fully understand and are comfortable with meeting their financial responsibilities. This includes coordinating and overseeing patients’ financial responsibility from pre-admission through discharge, and identifying and organizing financial resources needed to cover anticipated Medical Center charges that are not covered by health plans. We are looking for someone with patient and sensitive customer service skills, and a commitment to delivering the highest quality health care to Hawai‘i’s people.



Location: Kapiolani Medical Center for Women and Children, Honolulu, HI


Work Schedule: Day - 8 Hours


Work Type: Per Diem 


FTE: 0.475000


Bargaining Unit: Non-Bargaining


Exempt: No



Minimum Qualifications: Bachelor's degree in Social Work, Public Health, Business Administration, or related field and/or equivalent combination of education, training and experience. Two (2) years social services related experience: Medicaid worker, health care financial counselor, advocate, or social services paraprofessional.




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