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Financial Counselor - Guest Registration

Hawaii Pacific Health

Honolulu, HI
Job Code:
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Job Details

Job ID: 7798
Job Title: Financial Counselor - Guest Registration
Location: Hawaii Pacific Health, Honolulu, HI

Founded in 1921, Straub Medical Center is a fully integrated nonprofit health care system with a 159-bed tertiary care hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai‘i. With more than 300 employed or contracted physicians who are leaders in their fields, Straub provides its patients with expert diagnoses and treatments for more than 30 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, women’s health, vascular and urology. Straub is home to the Pacific Region’s only multi-disciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai‘i, such as pioneering minimally invasive cardiac surgery and total joint replacement. In 2010, the American Heart Association recognized Straub in three areas of excellence: Coronary Artery Disease (Gold Award), Heart Failure (Silver Award) and Heart Attack (Bronze Award).

The Guest Registration department provides high quality customer care to patients by facilitating efficient and helpful registration service. We provide assistance to external and internal customers by obtaining patient personal, financial and insurance information during the registration process. Our friendly staff also assist with the coordination of bed assignments and the completion of preliminary authorization and verification for incoming patients to ensure a quality guest experience.

If you enjoy working with people and believe that quality health care is a right that should not be denied based on someone’s income, you could be our next Financial Counselor. In this role, you will provide valuable support and information to Straub patients and their families so that they fully understand and are comfortable with meeting their financial responsibilities. This includes coordinating and overseeing patients’ financial responsibility from pre-admission through discharge, and identifying and organizing financial resources needed to cover anticipated medical charges that are not covered by health plan, insurance, or other sources. We are looking for someone with patient and sensitive customer service skills, and a commitment to delivering the highest quality health care to Hawai‘i’s people.




Location: Hawaii Pacific Health, Honolulu, HI


Work Schedule: Day - 8 Hours


Work Type: Full Time Regular 


FTE: 1.000000


Bargaining Unit: Non-Bargaining


Exempt: No



Minimum Qualifications: Bachelor's degree in Social Work, Public Health, Business Administration, or related field and/or equivalent combination of education, training and experience. Two (2) years social services related experience: Medicaid worker, health care financial counselor, advocate, or social services paraprofessional.




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