Hale Koa Hotel
The Hale Koa Hotel is a popular, high volume, 818 room, ocean front resort hotel in Waikiki, offering a full range of amenities, variety of shows, multiple restaurants, bars, lounges, pools and a host of other related programs and services.
Interested applicants are encouraged to apply on-line at USAJOBS.GOV. Military and their family members are welcome to apply. The Hale Koa Hotel is an Equal Opportunity Employer.
The Hale Koa Hotel, which translated means House of the Warrior in Hawaiian, is an 818-room oceanfront resort on the grounds of Fort DeRussy in Waikiki. It is an Armed Forces Recreation Center operated under the jurisdiction of the United States Army and the Department of Defense in support of Service Members of the U.S. Armed Forces. This popular destination property offers a full range of amenities, entertainment, restaurants, bars, lounges, pools and a host of other guest programs and services. With an overall staff of 750 to 800 team members, the Hale Koa Hotel is a progressive employer that offers a multitude of employee care programs that recognize individual contributions and support wellness and work-life balance. The foundation begins with how we treat our staff. Our commitment is to treat everyone with dignity and respect and apply equality of standards across the workforce, management and line level staff. The staff support programs we utilize to build recognition, satisfaction and teamwork are:
A. An annual All-Hands Address given by the General Manager to update and inform team members on the organization’s current fiscal performance, future plans for property renovations and improvements, as well as any policy or employee benefits changes.
B. Monthly Service Recognition Ceremonies held by the General Manager to welcome newly hired employees and congratulate those who have been chosen as Employees and Leader of the Month. Retiring employees are presented with an encased flag of the United States that has flown over the hotel for a day in their honor, and team members have the opportunity to bid farewell to the retiring coworker. All staff members are invited to attend the ceremony, after which a delicious spread of finger food and desserts prepared by the culinary team are enjoyed by attendees.
C. An annual Staff Recognition Ceremony, a themed event in January celebrates and thanks the staff for the previous year of hard work, dedication and loyalty. Last year’s theme was a Texan barbeque and next year’s event will be themed “Super Heroes.” The Employee of the Year and Leader of the Year are announced and recognized at this event, and employee karaoke talent is showcased.
D. An annual Length of Service Awards luncheon held in October to recognize tenured employees from five to 40+ years of service as U.S. Army civilians. It is a white tablecloth event served by wait staff which features an elaborate menu found only in first class restaurants. Employees are called on stage to receive beautiful leis and certificates crediting their years of service.
E. “You’ve Been Caught Doing Something Good” is a program acknowledges team members for conduct, behavior or performance exemplary of customer service excellence. Recipients receive a Commander’s Coin and lapel pin as their acts of service are announced to the audience.
F. The Employee Wellness Program promotes the U.S. Army Medicine Performance Triad of healthy habits in the areas of sleep, diet and activity. Leadership recognizes that a healthy body and mind are keys to reducing stress, optimizing performance and increasing personal satisfaction. Wellness Meetings are held departmentally and free membership to The Point, a fitness center and spa, is offered to all team members.
G. A Social Services Program Coordinator is on staff to support mental and emotional wellness. Staff counseling and referrals on a confidential basis are available at the hotel.
H. A Training Specialist is on staff to provide resources for professional development opportunities and training options. The hotel also has a Learning Center which offers computers and a library of self-development books to support continuous learning and professional growth.
I. An annual Ohana Day Picnic held on Kuhio Day for all employees and their families who are treated as guests for the day. Activities, games, bouncers, tattoo, face painting, buffet lunch and snacks such as shaved ice, popcorn and nachos are offered on the grounds of the hotel fronting the beach.
J. Each month employees celebrating a birthday are recognized at a Birthday Celebration. A specially created centerpiece cake and homemade ice cream are served. Useful gifts such as a Hale Koah Hotel embroidered inflight blanket are given to birthday celebrants.
K. A Quality Assurance Program is an employee privilege which affords team members the opportunity to experience the Hale Koa Hotel’s food, entertainment and accommodations at no cost. Such a program allows staff firsthand knowledge of the guest experience. Outside of this QA program, employees are also eligible to receive a discount on food and beverage at the hotel’s outlets.
L. The Ohana Café is a cafeteria for the Employee Meal Program which includes a full service buffet of soup and salad bar, deli, hot entrees and local favorites such as dim sum and saimin. Desserts and specialty coffee are also served.
M. Employee Satisfaction Surveys are conducted annually to ensure leadership keeps pace with the pulse of the workforce. Laptops and Ipads for easy access and input are used during employee shifts.
N. Employee Parking is a benefit which allows vehicles to park conveniently in the multi-level structure alongside guests and visitors.
There are no active positions available at this time.