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JAPAN MEMBER SERVICES VACATION ADVISOR

Aulani a Disney Resort & Spa


Location:
Kapolei, Hawaii 96707
Date:
02/23/2017
Job Code:
349834BR
Job Type:
Employee
Job Status:
Full Time
Categories:
  • Customer Service
  • General Help Wanted
  • Hospitality
Aulani a Disney Resort & Spa
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Job Details

JAPAN MEMBER SERVICES VACATION ADVISOR 

 

The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O`ahu. Built upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, welcomes Guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful and rooted in tradition. Here, you will form close connections with Cast Members and watch neighbors become friends. While our Guests take home happiness, the legends of O`ahu will become as much a part of them as they are of you.

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.


Responsibilities

This is an hourly position working in an inbound contact center environment located in Kapolei, Hawaii.
  • Assist Disney Vacation Club Members with their travel needs via the telephone and email.
  • Provide recommendations on all suitable options while confirming reservations at the Disney Vacation Club Resorts, Walt Disney Resorts and our various Member Getaway programs: Disney Collection (Disney Cruise Line®, Disneyland Paris®, Hong Kong Disneyland®, Adventures by Disney®, Concierge Collection, and World Collection.
  • Create a magical experience by answering various questions and providing appropriate solutions to Member concerns.

Requirements

Basic Qualifications

  • Fluent in both English and Japanese languages
  • Demonstrated strong Guest Service/Customer Service skills
  • Demonstrated verbal and written communication skills, as well as telephone etiquette skills
  • Demonstrated problem solving, decision-making skills, as well as continuous improvement skills
  • Demonstrated computer proficiency within a Windows environment
  • Demonstrated ability to manage multiple tasks
  • Demonstrated typing skills
  • Demonstrated strong organizational and problem solving skills with attention to detail
  • Ability to be flexible with work schedule, including nights, weekends and holidays

 

Preferred Qualifications

 

  • Minimum 1 year experience in the hospitality industry
  • Proven experience in a call center environment

 

Required Education

High school degree or equivalent

Additional Information

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

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