Patient Service Rep - Preauthorization Team
Hawaii Pacific Health
Job Title: Patient Service Rep - Preauthorization Team
Location: Hawaii Pacific Health, Honolulu, HI
Hawai‘i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai‘i health systems. It is the state’s largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai‘i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi‘olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Medical Center and Wilcox Medical Center, which have led groundbreaking initiatives in women’s health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai‘i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state. Location: Hawaii Pacific Health, Honolulu, HI Work Schedule: Day - 8 Hours Work Type: Full Time Regular FTE: 1.000000 Bargaining Unit: Non-Bargaining Exempt: No EOE/AA/Disabled/Vets","
For our clients and their families, getting health information when you need it can be crucial and often a phone call is the first step towards accessing our health care services. The Contact Center’s friendly staff supports and promotes the organization’s physicians and services while ensuring that all telephone inquiries are responded to in a comprehensive and considerate manner.
As the Patient Service Representative, you will help to ensure that Hawaii Pacific Health patients and their families receive warm, friendly and considerate assistance at Hawaii Pacific Health. You will act as a liaison between patients and the professional staff in our Contact Center and assist with a variety of administrative tasks. These include: interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional and technical fees generated by department providers; and performing cash handling and collection. We are looking for a sensitive and helpful individual with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.
Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a healthcare setting or related experience. Basic computer skills.
Preferred Qualifications: International Classification of Diseases and Current Procedural Terminology (CPT) Coding Certification. Basic medical terminology. Experience with EPIC.
Location: Hawaii Pacific Health, Honolulu, HI Work Schedule: Day - 8 Hours Work Type: Full Time Regular FTE: 1.000000 Bargaining Unit: Non-Bargaining Exempt: No EOE/AA/Disabled/Vets","
Work Schedule: Day - 8 Hours Work Type: Full Time Regular FTE: 1.000000 Bargaining Unit: Non-Bargaining Exempt: No EOE/AA/Disabled/Vets","