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Service Desk Technician - IT

Hawaii Pacific Health


Location:
Honolulu, HI
Date:
03/23/2017
Job Code:
7649
Categories:
  • Healthcare
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Job Details

Job ID: 7649
Job Title: Service Desk Technician - IT
Location: Hawaii Pacific Health, Honolulu, HI
Description:

Hawai‘i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai‘i health systems. It is the state’s largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai‘i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi‘olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Medical Center and Wilcox Medical Center, which have led groundbreaking initiatives in women’s health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai‘i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state.

Information Technology (IT) implements, supports and maintains all systems at Hawai‘i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai‘i Pacific Health’s numerous facilities and administrative offices. Our Service Desk team is responsible for providing first-level user and caller support relating to information systems.

As the Service Desk Technician, you will deliver essential support to our Information Technology (IT) department and ensure that Hawai‘i Pacific Health staff are able to access and benefit from the use of our cutting-edge technological tools. Specifically, you will provide phone support to staff with user access, desktop computers, applications and related technology, including administrative functions related to daily departmental operations. You will also receive, log, triage and assign follow-up actions as required to other staff within the IT Department. We are looking for someone detail-oriented, with outstanding customer service and communication skills and a commitment to delivering the highest quality health care to Hawai‘i’s people.

 

 

Location: Hawaii Pacific Health, Honolulu, HI

 

Work Schedule: Day/Evening - 8 Hours

 

Work Type: Full Time Regular 

 

FTE: 2.000000

 

Bargaining Unit: Non-Bargaining

 

Exempt: No

 


Minimum Qualifications: Bachelor’s degree in Computer Science, Engineering, Business, Health Care or related field and/or equivalent combination of education, training and experience. Knowledge of desktop computers or information systems.

Preferred Qualifications: One (1) year experience in desktop computer support.

 

 

EOE/AA/Disabled/Vets","

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