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Sr. Community Affairs Consultant (Customer Engagement/Program Development)

Hawaiian Electric Company, Inc.


Location:
Honolulu, Hawaii 96813
Date:
09/06/2016
Job Code:
JVR #: P5649
Job Type:
Employee
Job Status:
Full Time
Categories:
  • Business
  • Marketing
  • Customer Service
Hawaiian Electric Company, Inc.
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Job Details

Sr. Community Affairs Consultant (Customer Engagement/Program Development)

(JVR #: P5649)

 

 

JOB FUNCTION:

Works with senior management and takes lead role in Company reputation management, helping Company prepare for and manage issues to further Hawaiian Electric goals and objectives.  Handles issues of a highly complex and potentially controversial nature, including environmental issues, company resource planning, and other high visibility projects that may involve stakeholders with disparate viewpoints.  Develops clear and credible strategies, programs and communications vital to the Company’s ongoing relationships with employees, customers, regulators, elected officials, communities and other audiences. 

 

FUNDAMENTAL RESPONSIBLITIES:

Anticipates, analyzes, plans for and manages critical company issues including potentially controversial environmental issues, critical company projects and programs, complex regulatory and technical matters. Develops detailed understanding of political, community, business and technical issues to formulate and implement issues management strategies, including participating on various corporate task forces to provide community perspective on company projects in which there is customer/public interest. 

 

Functions as the company’s liaison with the community and develops professional relationships with community organizations, leaders, and groups.  Facilitates two-way communication; monitors community newsletters, social media and communications to track community sentiments; provides proactive advice to the company.  Develops and implements strategies and projects to build positive relationships with key stakeholders to foster public understanding and a favorable attitude toward the company. 

 

Plans, develops and manages programs, workshops, communication and services to foster customer understanding and management of their energy use, conservation and safety, new energy technologies and customer options.  Researches, develops and evaluates programs and services to achieve company strategic goals and increase customer satisfaction. Uses understanding of business and technical issues to communicate with and manage concerns of high profile customers with regard to energy use, company programs and services to maintain customer satisfaction.   

 

 

Identifies issues of concern to the community related to the company and researches, develops and implements strategies, educational resources, regulatory applications and programs to address these concerns.   Helps to foster public understanding of company goals and initiatives and a better understanding of community concerns that may affect projects or customer satisfaction.

 

Works closely with Corporate Communications, Government and Community Affairs, and other company departments to support goals, policy positions, and projects

 

Develops and implements educational programs and services to customers that reduce liability to the company.

 

Recruits, manages and supervises large groups of company volunteers for high visibility community projects, ensuring safe work practices and conditions.  Provides communication and information tools to prepare them to respond to customer and community inquiries about company goals, projects and services. 

 

Plans, implements and monitors program budget to ensure compliance with approved expenditures. 

 

FUNDAMENTAL REQUIREMENTS:

 

Knowledge Requirements

  • Technical knowledge of finance and accounting concepts; working knowledge of budgeting and forecasting processes
  • Working knowledge of utility ratemaking and regulatory concepts and process.
  • Expert knowledge of Company operations; working understanding of utility industry operations
  • Working knowledge of varying communities and organizations the Company serves
  • Working knowledge of issues facing Company and industry
  • Working knowledge of federal, state, economic, business and political climates
  • Demonstrated knowledge of communications and information dissemination techniques; working understanding of the ways people communicate, listen and learn
  • Working knowledge of computers and related software applications; working knowledge of graphic design applications desirable.

 

Skills Requirements

  • Ability to handle difficult and/or sensitive issues while using tact, courtesy and discretion.  Demonstrates interpersonal and political savvy to navigate through internal and external organizational networks. 
  • Excellent oral, written, facilitation and presentation skills, including ability to think on one’s feet and respond to customer or community inquiries in clear, credible and concise terms.
  • Ability to remain flexible in a demanding work environment, adapt to rapidly changing priorities and deliver work products in an efficient and timely basis.
  • Ability to conceptualize ideas quickly and translate complex issues into terms understandable by a broad range of audiences.
  • Analytical and conceptual skills to assess issues, to recommend proper actions and to coordinate/follow through on the implementation of details. 
  • Demonstrates strong initiative and ability to work with minimal supervision.
  • Strong organizational and project management skills to handle many concurrent projects and programs.
  • Ability to work well with people at all levels and from diverse departments in the company.  Ability to work collaboratively as a member of a team.
  • Ability to take statistical, complex and highly technical information and accurately simplify into terms understandable by a broad range of audiences.
  • Ability to give work direction and manage department personnel or groups of volunteers when required.
  • Valid Hawaii driver’s license essential to attend meetings and provide resources to community and customers.

 

 

Experience Requirements

  • Multiple 7+ years of related business experience, preferably with progressive responsibilities in consumer related or community affairs fields or equivalent.
  • Experience in the area of strategic planning, community development, program development, or related field, desired.  Background in utility environment, financial or technical analysis highly desirable.

 

TO APPLY:

To apply for this job or to explore other employment opportunities, please visit us at:

www.hawaiianelectric.com/careers and login to your iRecruitment account

or call our employment hotline at: (808) 543-4611.

 

Hawaiian Electric Company is an equal employment opportunity and affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, gender/sex, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, veteran status, or other protected categories in accordance with state and federal laws.

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